gamba Privacy Policy

Types of Information Collected

gamba collects the following categories of information in order to provide its services:

1.1 Information You Provide Directly

When you create an account on gamba, you are required to provide certain personal information. This includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account information)

1.2 Automatically Collected Information

When you use the gamba platform, certain technical information is collected automatically, such as:

• IP address and device identification number
• Browser type and operating system information
• Activity logs on the platform (login, gaming history, transaction history)
• Information collected through cookies and similar tracking technologies
• Referral source and session duration

Purpose of Data Use

gamba uses the collected information for the following purposes:

2.1 Account Management and Identity Verification

Personal information is used to create, secure, and verify your account. In particular, this information is essential for ensuring the security of financial transactions and preventing unauthorised access to your account.

2.2 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, gamba can provide you with a more relevant and suitable experience. This is not for psychological or behavioural profiling, but is done with the direct aim of improving service quality.

2.3 Financial Transaction Processing

The payment information you provide is used to process your deposit and withdrawal requests. gamba handles transactions via bKash, Nagad, Rocket, and bank transfer, and the relevant information is used to ensure the security of these methods.

2.4 Compliance with Legal Obligations

Certain information may need to be retained and used to fulfil requirements arising from legal investigations, dispute resolution, or regulatory authorities.

2.5 Communication and Customer Support

Your contact information is used to respond to your questions, complaints, or support requests, and to send important account-related notifications.

Data Security Measures

gamba treats the security of your information as its highest priority. To this end, the following technical and administrative measures have been put in place:

• SSL (Secure Sockets Layer) Encryption: All information transmitted between the server and browser is transferred through encrypted channels.
• Access Controls: Only authorised staff are granted limited access to personal information, and they are bound by strict confidentiality obligations.
• Data Storage Security: Information is stored on secure servers and regular security audits are conducted.
• Two-Factor Verification: Additional verification layers apply for sensitive account activities.
• Regular Security Testing: Periodic security assessments are carried out to identify vulnerabilities in the platform.

Data Sharing with Third Parties

gamba never sells your personal information. However, limited information may be shared with third parties in specific circumstances:

4.1 Service Providers

Necessary information is shared with selected partner organisations for payment processing (bKash, Nagad, Rocket, and partner banks), technology infrastructure, and customer service management. These organisations may only use the information for the contractually agreed purposes.

4.2 Legal Requirements

Disclosing relevant information may be part of our obligations in response to a court order, legal process, or a lawful request from a competent authority.

4.3 Fraud Prevention

Sharing limited information with relevant security agencies may be necessary to protect the security of the platform and to prevent fraud or unauthorised activity.

Cookie Policy

Cookies and similar technologies are used on the gamba website. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, verifying security, and saving language preferences.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, making your user experience more convenient.

5.3 Analytics Cookies

These cookies are used to analyse usage patterns on the platform and to improve service quality. The information collected is analysed in aggregated form and is not used to identify any specific individual.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

Data Retention Period

gamba retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained while your account is active and for a specified period after closure due to legal obligations.
• Transaction Information: Financial records are retained in accordance with applicable legal requirements.
• Communication Records: Records of customer service communications are retained for a specified period for issue resolution and quality control.
• Log Files: Technical logs are generally retained for a short period and deleted after security analysis.

Your Rights

As a gamba user, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request at any time to know what information gamba holds about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. You can also update certain information directly in your account profile.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately deletable due to legal obligations or ongoing financial transactions.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications and opt out of such communications.

To exercise any of the rights above, please contact our support team.

Privacy of Minors

gamba strictly provides its services only to those aged 21 or above. No information is knowingly collected or stored from any person under the age of 21.

This requirement is enforced through an age verification process at the time of account registration. If any minor's information reaches us, it will be deleted immediately. If you have any concerns about this, please notify our support team directly.

Policy Changes

gamba reserves the right to change or update this Privacy Policy as needed. For any significant changes:

• A notification will be sent to your registered email.
• The change will be clearly announced on the website.
• The date of the update will be noted on this page.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, seven days a week to assist you.

• 24/7 live chat support — directly through the platform
• Email: [email protected]
• Support is available in both Bengali and English

We are fully committed to protecting your information and take any concerns you have seriously.